Contacting Luminate Client Care

The following support and training resources are available:

• Blackbaud Customer Center - Your starting point for accessing client resources. You can navigate to these key areas:
  • Community - Find answers and post questions on the Luminate Community discussion boards.
  • LearnCenter - Go here for training. View on-demand tutorials and sign up for instructor-led webinars, best practices webinars, and more.
  • Support - Chat online, call, or submit a support ticket. From here you can also submit ideas for improving Convio products (details below).
  • Release Notes - Read about new features, bug fixes, and known issues
• @ConvioHelp - Follow us on Twitter and receive daily tips, articles, and answers to support questions

Do you have an idea for improving Convio Luminate Online?

Some of our best feature ideas come directly from you. If you have a suggestion for improving our products, please submit a ticket to Convio Ideas.

To submit an idea:

1. Navigate to the Convio Customer Center and click the Support tab.
2. Log on to the Customer Portal.
3. Click the Ideas tab to begin.