Online Help

 Help Table of Contents

Responding to Requests to Contribute Content

As a contributor, you receive content request emails that invite you to contribute content for a specific email message. The content request provides a Contribute content link to access the Manage Content page where you can edit or replace the existing default content.

Click a link to learn more about:

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Logging In

You must log in to the website with a user name and password provided by the site administrator to access the Manage Content pages.

Note: The site administrator might send you a Web address instead of the content request email. Copy and paste the address into a Web page to access the site.

To log in:

  1. In the Content Request email, click Contribute content.
  2. Log in to the website.

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Editing or Restoring the Default Content

The system uses the default content in designated email message sections unless you edit or replace it. If the default content is appropriate for a particular Audience and Contributors or you have nothing to contribute, you do not need to edit or submit content.

If you want to edit or replace the default content, you must follow the edit process. If you make an editing mistake or decide to use the default content for an Audience and Contributors after all, you can restore the default content.

To edit the default content:

  1. On the Manage Content page, click Content Submission next to one of the Audience and Contributors groups.
  2. On the Contributions page, click Edit next to the default content you want to edit or replace.
  3. On the Create content page, type or paste your content and click Finish.
  4. Repeat these steps until you edit or replace the default content where appropriate for the selected Audience and Contributors.
  5. Click Finish when you finish editing the default content where necessary for each Audience and Contributors in the content request.

After you create or edit content and then save it, Luminate stores the content in the site library. Your site administrator might need to approve your content before it can be used in the email message.

To restore the default content:

Note: If you make a mistake while editing or replacing default content or decide to use the default content instead of your contributed content, restore the default content.

  1. On the Manage Content page, click Content Submission next to one of the Audience and Contributors groups.
  2. On the Contributions page, click Restore Default Content next to the default content you want to restore.
  3. Click Finish when you finish restoring the default content.
  4. Repeat these steps until you restore the default content where appropriate for the selected Audience and Contributors.
  5. Click Finish when you finish restoring the default content for each Audience and Contributors in the content request.

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Submitting Content for Approval

If the content requires approval, use the Submit action in the Actions column to submit the content for the Audience and Contributors. If the content does not require approval, you will not see the Submit action in the Actions column.

After you edit or leave the default content as is, the system stores it in your site library. The Current Status is Draft until you submit it if approval is required by an authorized site administrator. You can revise it until you submit it. If Submit does not appear in the Action column, the site administrator can use the content without approval.

Authorized administrators might reject contributions and place them back into the Draft status where you can fix problems.

To submit content for approval:

  1. On the Manage Content page, locate the Audience and Contributors content you want to submit.
  2. Click Submit in the Actions column. The contribution status changes to Submitted.

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Opting Out from Receiving the Newsletter

If you do not want your Audience and Contributors to receive the email message (typically a newsletter), you can opt out.

To opt out an Audience and Contributors from receiving the email message:

  1. On the Manage Content page, click Opt Out next to the Audience and Contributors group that you do not want to receive the email message. The Status changes to Opted Out.
  2. Edit and submit content for or opt out or opt in the other Audience and Contributors in the content request.

To opt in to receiving the email message:

  1. On the Manage Content page, click Opt In next to the Audience and Contributors group that you want to reinstate receiving the email message. The Status changes to Solicited.
  2. Edit and submit content for or opt out or opt in the other Audience and Contributors in the content request.

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