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Email Campaign Hard Bounce Report

Email Campaign Hard Bounce Report sample page.View a Sample of This Report

The Hard Bounce Report lists the email address and personal information of the intended recipient of each email message bounced because of an invalid email address.

By default, when the mail server returns a hard-bounced email, the system typically attempts to send it one more time before the email address is marked and counted as a Hard Bounce. Although the attempt interval is configurable, it must be cleared by the Convio Information Technology (IT) group because of the burden that resending emails may place on the system.

Using the Hard Bounce Report

Use the Hard Bounce Report to:

u      Show the email address of the intended recipient of an email message

u      Show the personal information of the intended recipient, including:

         First Name

         Last Name

         Street Address

         City

         State or Province

         ZIP code

         Country

         Phone Number

 

Running the Hard Bounce Report

To run the Hard Bounce Report:

1.       Click Email on the navigation bar of the Administrator Home Page.

2.       Click the Email Campaigns in the drop-down list.

3.       Click the Campaigns tab.

4.       Click the campaign name in the Email Campaign List.

5.       Click the Reports tab.

6.       On the Reports page, click Hard Bounce Report.

7.       On the Select Messages page:

a        From All Selections, click the message name and click the Add button to move the message to the Your Selections box.

Tip: If you want to compare all of the messages, click the Add All button and then click the Next button.

b        Click the next message name and click the Add button again.

c         Continue until you have selected all of the messages you want to compare.

d        Click the Next button.

8.       On the Submit report page:

a        Review the details of the report.

b        For the report label, type a descriptive name to help distinguish this Hard Bounce Report from other Hard Bounce Reports on the Reports page.

c         Click the Submit Report button. The system will display the Reports  page with Queued as the report Status.

9.       On the Reports page:

a        Click Refresh this page and wait until the system changes the Status to Completed. (You may need to click this more than one time.)

b        From the Actions column, click:

u       View to display the report in your browser.

u       Print to display the report in a printer-friendly format

u       Download to save the report to a file and download the file to your local computer or shared network resource.

u       Delete to remove the report from the Reports list if you no longer need it.

 

Viewing the Hard Bounce Report

The Hard Bounce Report displays in the Report Viewer with the report label across the top along with the timestamp that shows when the report was run. If you have not entered a label, the system uses the report name (that is, Hard Bounce Report).

On the Hard Bounce Report page, you can click the First, Previous, Next, and Last links to move between multiple pages of the report.

The Hard Bounce Report columns are explained below. To display a sample of this report, click here.

Report Column

Description/Contents

EMAIL ADDRESS

Email address to which the message was sent

FIRST NAME

First name of the intended recipient

LAST NAME

Last name of the intended recipient

STREET

Number and name of the street of the intended recipient

CITY

Name of the city in which the intended recipient resides

STATEPROV

Two-letter abbreviation of the state or name of the province in which the intended recipient resides

ZIP

Postal ZIP code in which the intended recipient resides

COUNTRY

Name of the country in which the intended recipient resides

PHONE

Telephone number of the intended recipient