Resetting the Password for a Participant

If you have the appropriate permissions, you can reset the password of a participant.

To switch a participant from one team to another:

Note: If you are on the Members roster on the Team page, skip directly to Step 4.

1. Click Customer Service from the top navigation bar. The Customer Service splash page displays.
2. In the Process Navigator, click Manage Participants. The Participants list page displays.
3. If the participant is not in view in the list displayed:
   1. Click the Search link. The Search page displays.
   2. Enter the information in the fields and click the Finish button. The Participants list displays with matching search results.
4. Click View Summary from the Actions column of the appropriate participant. The Summary page displays with registration details and the Gift History list.
5. Click Reset Password from the Related Actions area. The Reset Password page displays.
6. In the New Password field, type in the new password. 

Note: The password must contain no spaces and use only valid characters, including letters, digits, and the following special characters: !#$%()*+,-./:;=?@[\]^_`{|}~

7. In the Confirm Password field, type the password you entered above.
8. Click the Finish button. The Summary page displays again with the Password successfully changed message displayed.