Frequently Asked Questions

Check the email account you used to register for your fundraising event. If your organization is using the Good Move mobile application, within a few minutes of registration you will receive an invitation to download the free Good Move mobile app. The email includes a one-time passcode to grant you access into your event. If you don't see the email, check your spam folder. To request a new one-time passcode, open Good Move and enter the email address you used to register for your event.

From your mobile device’s app store, download the Good Move app.

Enter your one-time passcode and select Next. If your passcode is invalid or expired, please request a new one-time passcode.

Check the email inbox for the account you used to sign up for your fundraising event. The email may take a few minutes to arrive. Also check your spam or junk folders.

If you still don't see the email, request a new one-time passcode from the app. Use the email address you used to register for your fundraising event.

If the organization you are fundraising for enabled the Good Move widget, you may see it in your Participant Center. This widget will give you information about Good Move and how to access your event in the app. To download Good Move, use your mobile device to scan the QR code from your desktop or select Download Good Move on your mobile device.

You can copy your personal fundraising link, invite friends to donate using your favorite communication tools (text, email, or social media sharing), or donate on your personal fundraising page from your default web browser.

These tools are not yet available in the app. To edit your fundraising page and goal, log in to your desktop Participant Center.

This is not available in the mobile app. Log in to your desktop Participant Center to enter an offline donation, if available.

Your fundraising data should automatically sync with the Good Move app. From the leaderboard, your data displays under Raised amount. To view your personal page, select your name on the leaderboard. If you don't see your fundraising data, reach out to your event administrator.

Your fundraising goal is on the main event details page and on your personal page.

Your team’s fundraising goal is on the main event details page and on your team page.

Your event-level fundraising goal is on the main event details page.

Your activity goal is on the main event details page and on your personal page.

If your organization enables your Good Move data on your website fundraising page, you will see data such as your personal activity progress meter, summary stats and rank in the event, and your most recent completed activities. Visit your fundraising page and contact your event administrator if you have any questions.

Your team’s activity goal is on the main event details page and on your team page.

Your event level activity goal is on the main event details page.

This functionality is not yet available for team captains.

The maximum amount of points allowed per day is in the Point System tab. Some events don't have a daily points limit.

If your data isn't syncing to the app, check your event's details for activity-tracking start and end dates. To ensure you're logging the appropriate activity types for your event, check the Point System tab. If you still don't see your data, check our activity trackers help guide. For the best data syncing results, open the Good Move app every day of your event.

Troubleshoot your connection with our help guide. To ensure you're logging the appropriate activity types for your event, check the Point System tab. If you continue to experience issues, contact your event administrator for additional assistance.

Check your event's details for activity-tracking start and end dates; check the Point System to ensure you're logging the appropriate activity types for your event; verify that you're below the maximum point allotment; and make sure your activity met the time minimum requirements for the activity type. For additional help, check our connection help guide.

From Profile, Devices, select Disconnect on the tracker that's currently connected. Connect a new device.

Daily totals are calculated by subtracting step-earning activities from the total daily steps. For example: You walk 30 minutes (2,000 steps) for your event and your daily step count is 4,000. Good Move will calculate your daily total as 2,000 to avoid awarding points twice for the same steps.

To ensure you're logging the appropriate activity types for your event, check the Point System tab.

Use our manual entry feature to record activities such as reading or advocacy. To ensure you're logging the appropriate activity types for your event, check the Point System tab.

To prevent duplicate data, you can only connect one fitness tracking device at a time. You can always disconnect your tracker and connect another tracker.

Good Move doesn’t directly connect with Samsung. Try connecting your Samsung device with your Google Fit, Garmin, Strava, or Fitbit. Connecting your Samsung device to one of Good Move’s primary activity-tracking devices might sync your data with Good Move.

Make sure the event has started, the activity is part of the rules, the maximum point allotment hasn’t been reached, and the activity met the minimum time requirements for the event.

From the main event page, select Add Activity, Manual Entry. Enter your activity details, then Submit. Your activity points count toward your event and appear on your feed.

Once you've registered for the event and it's begun, record your manual entries within 48 hours of the activity.

The manual-entry option isn't available for this event.

There may be an Other activity type you can use. If that's not available, you may need to submit a request to your event administrator.

Yes. If you are invited to multiple events, you can join and participate in both. Check the Point System tabs for each set of rules.

At this time, you can only switch teams from your online Participant Center.

The only stationary bikes that Good Move currently supports are smart bikes such as Peloton. For other stationary bikes, you can earn points if manual entry is available for the event.

Connect your Peloton to Strava or Apple Health. Then, use Strava or Apple Health as your fitness app with Good Move. This allows Good Move to receive your Peloton bike ride data. For more information on how to sync Peloton data, please refer to the FAQs in your event's Point System tab.

These features are not yet available in the Good Move app.

From your mobile device's Notification settings, find Good Move and turn on Allow Notifications.

From your mobile device's Notification settings, find Good Move and turn off Allow Notifications.

Your event may not have started yet or it might be over. Check the Upcoming and Past tabs on the Events screen.