Online Help

Giving a Gift Online To Support Our Organization

To give a gift online, simply complete the online gift form with required information including your form of payment. You can pay online by credit card or authorizing an electronic withdrawal (or, direct debit) from your bank.

Most donation forms have several pre-defined amounts available for selection along with an option to enter your own amount. You may be able to select from different payment options (such as a single payment, recurring payments at set intervals, or installment payments towards a large gift amount).

This topic includes:

Note: Any custom fields developed specifically for us may not be described in this topic.

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Understanding Online Gift Donation Forms

Our giving and fundraising opportunities are organized by sets of events or campaigns around our causes or mission. You can find lists of opportunities on our web site pages as well as through links on our site home page. You may also click links from emails or electronic newsletters that feature these events and campaigns to display donation forms that enable you to support us with an online gift.

After you submit your gift, a confirmation page with a summary of the information you entered (except for confidential information like your credit card or bank account number) displays that you can print as a receipt for your records.

One-time Gifts vs. Recurring Gifts

In addition to making a one-time gift payment where your payment is processed and the money is collected immediately, you may also have the choice to make recurring gift payments of the same amount at a selected time interval (for example, every month, every quarter, every year, and so on).

If you make multiple payments, your first payment is processed and collected immediately, and then on the appropriate date, your payment is processed and collected again. An email will be sent to you each time your payment is processed to remind you that the payment was collected.

Important: The information from your payment type (that is, your credit card number, bank account number and routing number, or other account information) is not stored on our site at any time. If you select a recurring gift plan, this information is stored by the third-party payment processing institution who does maintain your payment information securely to process your ongoing payments.

You can view and edit your billing information in the Service Center in your account profile.

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Selecting Your Gift Type and Contribution Level

Typically, you can select from several pre-defined amounts and different payment options.

Tip: If you are already a constituent on our site (and have a User Name and Password), you may want to log in so your information can be filled in automatically.

Step 1: Display the Online Gift Donation Form

From a:

  • Web page or email - click the donate link or button.
  • List of links - click the link for the opportunity to display the appropriate event or campaign page and then click the donate link or button.
  • Fundraising page - you may need to locate the participant or team you want to support and then click the donate link or button that corresponds to their name or Personal Web page.

Step 2: Select the Gift Type

To make an online gift donation for:

  • A specific amount now:
    1. Click the One-time gift payment option to make your online payment (that is, credit card) now, which means that it will be processed immediately and the money will be collected this time only.
    2. Click the button or selection option of a predefined amount. Or, click into the Other area and enter the appropriate monetary amount. (Note that you can enter the number only without a monetary sign or extra trailing zeroes behind a decimal point.)
  • A series of payments of the same amount over time:
    1. Click the Forever Sustaining Gift payment option.
    2. Click the button (or option from a selection list) corresponding to the monetary amount you want to pay each time a payment is collected. Or, click into the Other area and enter the appropriate monetary amount. (Note that you do not have to enter a monetary sign or extra trailing zeroes behind a decimal point.)
    3. Click the appropriate Time Interval or Duration for Each Gift Payment to determine the time interval when you want each payment collected.

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Adding a Personal Note

If you are giving a gift in support of someone or a group (such as a team for a team fundraising event), the form may have an area that you can enter a personal note with the gift. Some people use this to inspire and encourage others to give. The note is displayed in any notification that the fundraiser or group of fundraisers receives and sometimes directly on the gift honor lists that display with the amount of the gift.

Step 1: Enter Your Personal Note

Enter a short statement in the area provided.

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Giving Your Gift Anonymously

Some online gift forms may contain a checkbox that allows you to give your gift anonymously to keep from having your name displayed on any gift honor rolls or lists displayed on the Web site.

SStep 1: Specify to Keep the Your Name From Displaying

Click the checkbox that states you want to make your gift anonymously. This means that although the gift amount may display, you do not want your name to appear on the various honor rolls and gift lists displayed throughout our site.

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Giving Your Gift On Behalf of Someone

Some online forms may allow you to give your gift on behalf of someone that may be deceased or still living. You may be asked to provide recipient information for the person who will be notified about the gift, which may be the person in whose honor you are giving the gift or a representative of the person (such as a next of kin).

Step 1: Select the Honor Gift Type

If the Honor Gift Type selection list displays, click:

  • In Memory of if the person is deceased
  • In Honor of if the person is alive

Step 2: Identify the Honoree

  1. If Honoree Title displays, click the appropriate option from the drop-down list. If this list does not display, you can add a title manually to the front of the First Name.
  2. Click the Name field and type at least the first and last name of the person that you are honoring with this gift. You can enter up to 255 letters and numbers so you have space to add a middle name, nickname, maiden name or family name. You can also manually add a title or suffix to the end of the name string.

Step 3: Optionally, Enter Honoree Deceased Information

If the Is Honoree Deceased checkbox displays and is applicable, click the checkbox.

Step 4: Identify the Notification Recipient

  1. For Notification Recipient Name, enter the first and last name of the person to be sent the email on whose behalf you made the gift.
  2. For Notification Recipient Email Address, enter the email address where the gift notification should be sent.
  3. Optionally, complete the postal address information.

Step 5: Compose the Notification Message

Click into the Message Body area and enter a note to the notification recipient. For example, you could enter "Just a quick note to let you know that I gave a gift in your honor to a foundation to help raise money for a cure. I saw the site and thought about your struggle and knew it was a way to help."

Step 6: Add a Message Closing

Optionally, click the Message Closing area and enter a closing (such as, Sincerely or Best Regards).

Step 7: Add Your Name as a Signature

Click the Message Signature field and enter your name (or whatever you want to say).

Step 8: Optionally, Include the Amount of Your Gift

If the Include Gift Amount in Message checkbox displays, select it to have the amount of your gift displayed in the message.

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Giving Your Gift Jointly with Another Donor

Some online forms allow you to give your gift along with another donor. This will display the name of the second donor in any gift honor roll lists and other recognition means on the Web site or in emails. Although you must make the gift payment yourself, you can add the name of the joint donor. You must make the gift payment, but can provide the name of the joint donor.

Step 1: Enter the First Name of the Joint Donor

Enter the name in the First Name field.

Step 2: Enter the Last Name of the Joint Donor

Enter the name in the Last Name field.

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Providing Your Contact Information

If the Contact Information section displays (in addition to the Billing Information section), it may contain extra fields that do not appear in Billing Information. While the name you enter in the Billing Information must exactly match the name on the credit card or bank account you are using, you can enter a nickname or more common name in your Contact Information.

If you are not a registered constituent, you can fill in the required fields to register and create your account as you make your donation. You must provide at least your First Name, Last Name, and Email address.

Step 1: Enter Your Name

Click the First Name and Last Name fields to enter this information.

Step 2: Enter Your Residential/Postal Information

If this information is not filled in or you want to update it:

Note: If either the Donor Address Same as Billing Address / Shipping Address checkbox displays, you can click the checkbox and skip to the next set of information. The system will fill in the address fields for you after you complete the form.

  1. Enter the Postcode and click the Find Address.
  2. Click the appropriate address from the drop-down list and let the system fill in the information.

Note: If the address is not in the list, click the appropriate option and manually enter the information.

Step 3: Enter Your Email Address and Preferences

  1. In the Email field, enter your email address that you can use to receive email messages from our site about important upcoming events or that may be of interest to you. You must supply an email address to create your user account on our site.
  2. If the checkbox that opts you into receiving email from this site contains a checkmark but you want to remove it, click the checkbox. This means that you will not receive general or any other email sent from this site. This may also interfere with your ability to request information.
  3. If Interest options for which you would like to receive email are displayed, click the appropriate checkboxes. Your email address and name will be added to the email lists that contain content tailored to this interest. If you have opted out of email (that is, removed the checkmark from the checkbox discussed above, you will not receive this information unless you put the checkmark back.
    Note: You can later change your choice or add new ones in your account profile.

Step 4: Provide Your Telephone Information

  1. In the Phone field, enter all of the numbers for your phone number, including area code.
  2. For Phone Type, click the appropriate option (Fax or Phone) from the drop-down list.

Step 5: Provide Information About Your Employment

  1. For Occupation, click the appropriate option from the drop-down list.
  2. For Employer or Company, enter the appropriate name. (This is especially important if your employer matches your donations.)

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Providing Account Login Information

If you are creating a new account with this information, you can create your own User Name and Password for the account. You can also select the Remember Me checkbox to have the system log you in automatically each time you return to the site.

Step 1: Create Your User Name

For User Name, enter a name that you can easily remember each time you want to log into this site. You must enter at least 5 numbers or letters. You cannot use any special characters from the keyboard (like the - or ?).

Step 2: Create Your Password

For your Password, enter a word or phrase of between 5 and 10 numbers and letters. You may want to enter a password you can easily remember each time you log in.

Step 3: Confirm Your Password

For Verify Password, type the string you just entered again.

Step 4: Create a Password Reminder

For Reminder Hint, enter a word or a phrase that may help jog your memory if you forget the password for this account.

Step 5: Enable the Remember Me Option

Click the Remember Me checkbox to be automatically logged in each time you display the site.

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Providing Your Billing Information

You may be asked to supply billing information in addition to, or instead of, your contact information. This information is used to verify the first and last name you enter for your payment method and must match the name on the account used for payment (for example, your credit card or your bank account).

Step 1: Enter Your Name

Click the First Name and Last Name fields and enter this information.

Step 2: Provide Your Residential/Postal Information

If a checkbox displays for using the other Contact or Billing Information supplied, select it to have the address fields filled in automatically.

Otherwise, to fill in or update the information:

  1. Enter the Postcode and click the Find Address.
  2. Click the appropriate address from the drop-down list and let the system fill in the information.

Note: If the address is not in the list, click the appropriate option and manually enter the information.

Step 3: Provide Your Telephone Information

  1. In Phone field, enter all of the numbers for your phone number, including area code.
  2. For Phone Type, click the appropriate option (FAX or PHONE) from the drop-down list.

Step 4: Provide Information About Your Employment

  1. For Occupation, click the appropriate option from the drop-down list.
  2. For Employer or Company, enter the appropriate name - especially if your employer matches donations to maximize your contribution.

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Sending an eCard to Others About Your Gift

Some online forms enable you to send an eCard to tell others about this fundraising opportunity and your gift.

The eCards typically contain a picture and content (such as about the fundraising opportunity and link to the online giving form. You can enter your own message to supplement the content already provided in the eCard as well as enter your own subject line and signature so the recipients will be able to tell that the eCard is sent from you.

The email addresses of the eCard recipients will be stored in your personal address book. They will not be used by us for any reason.

Step 1: Enable eCard Selection

Select the Automatically Send eCard checkbox.

Step 2: Select Your eCard

If multiple eCard designs are available, select eCard you want to send.

Step 3: Enter Your Name as You Would Like It to Display

To display a different name than your contact or billing name, enter that information in the Name of Sender field. For example, you may want to send it from your family or a group.

Step 4: Enter the Email Address of Each eCard Recipient

In the Recipient Email addresses area, enter the email address for each recipient. Between the addresses, you can press the Enter key to start each address on its own line or you can use a comma.

Step 5: Schedule When to Send Your eCard

Click the month, day, and year drop-down lists to schedule the date on which your eCard should be sent to the recipients.

Step 6: Enter the eCard Subject

In the eCard Subject field, enter the phrase that will identify this email to its recipients.

Step 7: Enter the eCard Message

In the eCard Message area, enter the content you want to display on the eCard.

Step 8: Send Yourself a Copy of the eCard

To have the system send you a copy of the eCard when it is sent, click the Yes, send me a copy of the eCard checkbox.

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Step: Affirm the Attestation Statement

For each statement that applies, select the appropriate checkbox.

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Entering Your Gift Payment Information

In addition to paying with a credit card, other forms of payment may also be allowed. For example, you may be able to have the payment withdrawn from your bank account or use your PayPal account.

Step 1: Select the appropriate option and fill in any requested information.

For example, to pay by:

  • Credit card:
    1. Select the Card Type and enter the Card Number (with or without spaces).
    2. Enter the Code Verification Number displayed on the back of the card or in one of the corners. (Note: This code is often used to be sure you have the card card in-hand and will not be stored or displayed on your receipt.)
    3. Enter the Card Expiration Date.
  • Electronic bank withdrawal, from a blank check locate and enter the Bank Routing Number and your Account Number as well as your name as it appears on the account.
    ACH Bank Routing Account Number

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Processing Your Gift

After you complete the information on the online giving form, you must confirm that the information in the transaction is correct and then process your payment, which verifies that the money can be collected.

Step 1: Display the Transaction Information Summary

Click Next on the last page of information.

Step 2: Review the Information for Accuracy

Specifically, check the:

  • Amount of your donation to be sure the dollar amount is correct. Sometimes, people accidentally enter extra zeroes or the total amount of their recurring gift instead of the payment they would like to make each interval.
  • Frequency if this is a gift with recurring payments.
  • Email address to be sure it is the one you wanted to list. Sometimes people make a typographical error and accidentally enter an invalid address or enter their work email address instead of their personal one.
  • Number for the credit card or bank account to be sure it is the correct one. Sometimes people type in incorrect numbers or use the wrong account by accident.

Step 3: Optionally, Make Changes

  1. To make any corrections, click the Previous button as many times as it takes to locate the page of information containing the error.
  2. Make your corrections.
  3. Click Next as many times as it takes to get back to the Transaction Summary page again.

Step 4: Process the Payment

Click Finish (or Confirm, Process, or Submit).

Step 5: Print a Receipt for Your Records

To print the Thank You page that displays, use the Print function on your Web browser or click the print link on the Thank you page.

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