Online Help

Understanding Personalized Greetings for Email Messages

A personalized greeting includes a default salutation and the first name of each recipient listed in the To line of an email message (for example, Dear Pat). If the recipient is not already a contact within your address book, the word "Friend" will display with the salutation instead.

You can select to include this personalized greeting as the first line in messages that you compose and send from this Email area.

Note: If you select to include the personalized greeting in your message, do not manually type in a greeting as well. (That is, you do not want the message to start with two lines that say "Dear Pat" or a "Dear Pat" line followed immediately by a "Hey Pat" line.)

To view how the default personalized greeting will look in your message: Click the personalized greeting checkbox on your compose message page and then click Preview. Note that each recipient of this message will see their own name when they open this message.