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Configuring and Managing Open Authentication on Your Site

After you have configured the appropriate Gigya information, you can configure and use the Open Authentication feature to allow your constituents to log and interact with secure portions of your site with their User Name and Password for their favorite social site (such as Facebook, LinkedIn, MySpace, Twitter, Yahoo!, Google, and AOL).

Click one of the following links to learn more about:

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Understanding Open Authentication

Not having to remember a special Convio login may make it easier and more convenient for your constituents to use and interact with your site while reducing the number of abandoned interactions and duplicate accounts created by constituents who forget their Convio-specific login credentials.

The appropriate login information for each constituent is accessed and validated using application programming interfaces (APIs) created and maintained by the service connection company Gigya. You must create your own free Gigya account for your organization and accept their terms of service for this service.

The appropriate information for each constituent is accessed and validated using application programming interfaces (APIs) created and maintained by the service connection company Gigya. You must create a free Gigya account for your organization and accept their terms of service.

In addition to the Gigya API and Secret keys associated with your Gigya account, there are API, secret, or consumer keys to connect to the social networking site. Gigya issues these keys as part of the Gigya configuration process, but you can record these keys on your Convio-powered site for safekeeping.

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Enabling and Configuring Open Authentication for Your Convio-powered Web Site

After you have configured the appropriate Gigya information, you can enable Open Authentication and select the social sites that constituents can log into from your Convio-powered site and the data that can be shared.

After enabling Open Authentication, the Social Site login component is automatically added to the standard Login page as string of social site icons similar to the following: Social Sites).

The default text for the login link displays as Log in using one of your preferred sites.

Note: The social sites selected apply for your entire Convio-powered site.

To enable Open Authentication and configure the settings for it on your Convio-powered web site:

  1. On your Convio-powered site, log in to the Admin console.
  2. From the options along the top, click Constituent360 > Social Media.
  3. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  4. On the Authentication Settings page, read the information presented and then click Enable Open Authentication.
    Note: If the Warning panel displays about not having a Gigya account, you must create and connect your Gigya account to this site before proceding.
  5. On the Enable Open Authentication page, click Finish.
  6. On the Authentication Settings page:
    • In the Constituent Profile Data to Share Between Accounts area, click the checkboxes for each item of profile data that can be shared from the social account and updated in the constituent profiles.
    • In the Authentication Service Providers area, click the checkbox of each type of social/email account that your constituents can link to their Convio account on your web site.
  7. Click Save to apply this Open Authentication to your Convio-powered site.

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Adding a Social Site to the Open Authentication Configuration

If you did not add all of the available social sites to the Open Authorization configuration initially, you can add any remaining available sites.

Important: You must have the social software keys required for the social site available in your Gigya account. If you did not configure the Social Netorking site in your Gigya account initially, you must go to your Gigya account and add the social network application before proceding.

After you have the key for the new social site, the site is automatically added to the Open Authentication login panel displayed when a constituent clicks the appropriate link to log in using one of their preferred sites.

To add a social site to the Open Authentication configuration on your Convio-powered site:

  1. From the options along the top of an Admin console page, click Constituent360 > Social Media.
  2. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  3. On the Authentication Settings page, click the appropriate checkbox for the social site from the list of Authentication Service Providers and click Save.

Optionally, record the new keys for safekeeping on your Convio-powered site.

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Removing a Social Site from the Open Authentication Configuration

If you no longer want your constituents to link a specific social site to their Convio account, you can disable the social site.

To remove all social sites, you should disable Open Authentication.

To remove a social site from the Open Authentication configuration on your Convio-powered site:

  1. From the options along the top of an Admin console page, click Constituent360 > Social Media.
  2. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  3. On the Authentication Settings page, click the appropriate checkbox of the social site to remove its checkmark and click Save.

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Adding an Updatable Constituent Field to the Open Authentication Configuration

If you did not select all of the fields in the Constituent Profile Data to Share Between Accounts area, you can enable one of the fields to use.

To add an updatable constituent field to the Open Authentication configuration on your Convio-powered site:

  1. From the options along the top of an Admin console page, click Constituent360 > Social Media.
  2. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  3. On the Authentication Settings page, click the appropriate checkbox of the field from the list of Constituent Profile Data to Share Between Accounts and click Save.

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Removing a Constituent Field from the Open Authentication Configuration

You can remove a constituent field that you no longer want to share with the social accounts from the configuration.

To remove one of the constituent fields from the Open Authentication configuration on your Convio-powered site:

  1. From the options along the top of an Admin console page, click Constituent360 > Social Media.
  2. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  3. On the Authentication Settings page, click the appropriate checkbox of the field from the list of Constituent Profile Data to Share Between Accounts to remove its checkmark and click Save.

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Disabling Open Authentication

If you no longer want your constituents to connect their social accounts to their account on your Convio-powered site, you can disable Open Authentication. This removes the Open Authentication component from the Login page.

  1. From the options along the top of an Admin console page, click Constituent360 > Social Media.
  2. From the tabs along the top of the Social Media page, click the Open Authentication tab.
  3. On the Authentication Settings page, click Disable Open Authentication (near the top of the page).
  4. Click Finish. Note: The Authentication Settings page displays with the message that only standard login is available and the Enable Open Authentication link showing.

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