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Changing Your Account Password

When you change the password associated with your user account, remember that a password must be between 5 and 20 characters long, must contain at least one uppercase and one lowercase character, and must contain at least one number. You cannot use the special keyboard characters. If you forget your password and reset it, you can reuse the existing password (the one you thought you forgot).

Notes:

  • If you have a social site linked to this account, you cannot change the password for the social site here. If you change the password on your social site, you must link your accounts again.
  • You must be logged in to change your password. To recover a forgotten password, refer to Recovering Your User Name or Password.

To log into your account:

  1. From a link on a page or in an email, navigate to the User Login page.
  2. Type your User Name and Password.
  3. Click Login.

To change your password from your Profile page:

  1. On your Personal Profile page, click Change/Reset Password.
  2. In the Current Password box, type the password you used to log in today.
  3. In the New Password box, type the new password.
  4. Note: The password must contain no spaces and use only valid characters, including letters, digits, and the following special characters: !#$%()*+,-./:;=?@[\]^_`{|}~

  5. In the Confirm Password box, type your new password again.
  6. In the Reminder Hint box, type a word or phrase to help you remember the password you just entered.
  7. Click Save.
  8. On your Personal Profile page, click Done.

To change your password from a reset password email:

Note: The link is active for only 72 hours. Your old password is still valid until you reset it.

  1. In the Reset Password email, click Reset Your Password.
  2. On the Reset Password page, type your existing user name in the User Name box.
  3. In the New Password box, type the new password.
  4. Note: The password must contain no spaces and use only valid characters, including letters, digits, and the following special characters: !#$%()*+,-./:;=?@[\]^_`{|}~

  5. In the Retype Password box, type your new password again.
  6. In the Password Hint box, type a word or phrase to help you remember the password you just entered.
  7. Click Submit